Aspect Printing works relentlessly to produce the best possible print for you and/or your clients. In the event that upon receiving your print you aren’t happy completely happy with the result, we will look into this immediately with a view to resolving it as quickly and efficiently as possible for you.
If its clearly our fault
If the problem is clearly one associated with our processes we will immediately re-print the artwork, revere the defective print and send out a replacement without charge.
If we a re-print proves not to be an option for you, we will recover the print and credit you back in full. Alternatively, and only when appropriate, we will negotiate with you to credit you back in part for useable but imperfect print jobs.
If its partially our fault
In the event that the print arrives with you in less than perfect order but cannot be solely attributed to the work of Aspect Printing we will aim to find a compromise with you either by crediting your account in part or re-printing the job at a reduced cost.
If its not our fault
In the event that its clearly an incorrect order or incorrect artwork or any other factor unattributable to the printing of these items. Aspect Print and in association Brand Aspect Ltd will not accept any liability.
If no resolution is made
Whilst unlikely, if no remedy or resolution that is satisfactory for both of us is made. Aspect Printing and Brand Aspect Ltd will be happy to accept an independent third party arbiter to rule on the issue. The arbiter must be a third party unassociated directly or indirectly with either party, independent and accepted by us both.