- Artwork Related Questions
- Printing Time Related Questions
- Payment & Billing
- Amendments & Cancellation
- General Information
What artwork files do you accept?
If ordering directly through the website then all designs must be sent as an Electronic PDF documents.
Included in the file must be:
1. A 3mm Bleed on all edges even if the design doesn’t extend to the edge of the card.
2. All images need to be a minimum of 300dpi (dots per inch) and preferably 400dpi
3. All fonts need to be embedded in the document ( be aware of any licensing restrictions that may prevent this) OR convert to Outlines/Curves
4. Flatten all Transparent layers if you can
5. If your printing in full colour ensure the document is either CMYK or uses Process Pantones®
6. If printing in Spot Colour please ensure the files contains only Solid Spot Colour Pantones®|
7. Crop Marks on each corner of the document.
6. Always check the PDF you create before sending it through
What are crop marks?
Crop Marks are indicators for where to cut the artwork. They are positioned at each corner of the artwork both on the horizontal and vertical axis. They can be added manually to any design document or using professional design software such as Adobe Illustrator of InDesign they can be added at the point of generating the PDF document. Below is an example of manual crop marks.
What is a bleed area and how do I add it?
A bleed area is a space outside the document to be printed of 3mm. so for example if the width and height of a business card is 85mm x 55mm then by adding 3mm to each edge the dimensions including the bleed are 91mm x 61mm. The reason for a bleed is to ensure that any printed area goes completely to the edge when its cropped to size. By having a bleed of 3mm it allows for the tolerance of the cropping machine. Below is an illustration of “Bleed” on a standard A4 sheet.
Can you help me with design?
Whether you need your artwork designed from scratch, your basic sketches realised or a word document you have created converted in to a print ready format we can help. Prices from £16.25 ex-VAT, feel free to contact us for a no obligation quotation.
How do i get the artwork to you?
If you order online then you will be asked to upload your artwork after specifying the invoice and delivery addresses. If you don’t have the artwork ready to hand then there are several ways to get the artwork to us.
- Email for files totalling less than 5mbs.
- FTP: We can supply you with an FTP login and directory specifically for your artwork.
- DropBox: If you have a DropBox account, then simply contact us including your order reference and the public link to your file
- YouSendIt: If you have a YouSendIt account then pleaseemail us with the link to the file.
- CD,DVD, or Flash Pen Drive can all be sent via post although be aware that we are unable to return these once received. Please include your order reference on a compliment slip or note and send to:Brand Aspect Ltd Parallel House 32 London Road Guildford, GU1 2AB
How fast can you print my order?
Products will vary in leadtime but as long as your artwork is provided correctly, then the leadtimes presented in the final order Description box will apply. This is the date we will despatch your items and will confirmed via email after submitting your order. Add one day for UK mainland Courier services.
By default our standard Express Turnaround will be selected. If a shorter leadtime is required you have the option to select Express Plus to either reduce or even in some cases half the leadtime, be aware that the cost will rise if this is required.
If you have planned well in advance of your print need, it may be worth considering a longer lead time. This can be selected under Product Turnaround options .
What is your print cut off time?
Orders need to be placed and completed by 12pm via the website in order for us to include the current day as the first day of the specified leadtime. This includes the sending of payment and receipt of artwork in the correct specifications.
How long will it take to dispatch my items
Some small orders may be dispatched via first class postage although the majority are couriered. Unless a specified time and courier is selected all “Free Delivery Order” will be dispatched on a next day service to UK Mainland addresses. For international and Non-UK Mainland addresses the despatch time will be longer and confirmed via email following the receipt of an order. If you have any concerns regarding this then please contact us.
What payment methods do you accept?
Through our website, payment is made via credit debit and prepay card transaction through SagePay.
When will I be charged?
Payment is made on all website orders at the final stage after submitting your artwork. If you already have been given a credit account with Aspect Printing or Brand Aspect Ltd, your invoice will specify the strict terms of payment.
Do you offer Credit Terms?
Credit Accounts are available upon request and will require you to complete the a Credit Account Application Form. During the process we reserve the right to pass your data to a third party credit checking agency registered within the UK in order to ascertain credit worthiness. Credit Accounts may not be opened prior to placing your initial order with Aspect Printing in-association with Brand Aspect Ltd.
Credit Terms are offered upon successful applications in good faith. Any failure to adhere to our terms of credit may result in a loss of future services and result in recovery under “the Late Payment of Commercial Debts (Interest) Act 1998″.
Will I recieve a VAT invoice.
Aspect Printing is an Associated brand of Brand Aspect Ltd. You will receive a VAT invoice from Brand Aspect Ltd for any printing and/or design requiring VAT for your records. the Invoice date shall be specified as the date the order is actioned.
Can I resend artwork if I have already placed the order?
If you notice an issue with your artwork and send through replacement artwork within 5 working hours of submitting the order, no extra charge will be issued. After this point the artwork will have gone through various checks to make it ready for print and as a consequence we may need to charge for the change. For Express Plus turnarounds and artwork resubmitted after 10 working hours we may too far through the process to change the artwork and the order will be submitted. Also be aware that after 5 working hours any resubmitted artwork may result in a delay in your print being despatched, we will make you aware of this as necessary. If you have concerns about your artwork contact us as soon as possible.
If we note any issues that prevent us from printing your original artwork then may request changes. If changes are required and you have selected a “pre-print check” we will endeavor to do these at no extra charge and make you aware of the changes requested.
What happens if I want to change my order after its placed?
Order changes may affect despatch dates. We will need to cancel your existing order and create a new one to minimise disruption within the print queue. If the order change occurs at too later stage within the print process. This is any time after 5 working hours from the submission of artwork then we will do our best to change the order but cannot guarantee that this will be possible. If you have concerns about your order, contact us as soon as possible.
Can I cancel the order and will I be charged?
If orders are cancelled within 5 working hours and the order we will offer a full refund, for further information please see our refund policy for full details.
Which Couriers do you use?
For very small orders we will dispatch via Royal Mail but for the vast majority you will your order via either TNT or FedEx. Tracking information is supplied on the date of despatch.
Can I specify at what time of day the delivery will be made?
If you have requested free delivery at the point of checkout this won’t be possible however we are able to offer specified courier times and Saturday delivery, charges are applicable for these services.
On the date of despatch you will receive an email outlining which courier will be delivering your items, the tacking number for the item and a link to track the parcel on that couriers website.