FAQ’s

Q: What File Formats Do You Accept For Artwork?

A: We prefer PDF files, but we also accept .AI .PSD .INDD and .EPS files for more detailed information on each format see are file guide.

Q: How Do I Know When My Print Should Arrive?

A: All our print products have lead times included on the product and detail page. the only caveat is that we need to have your artwork proof approved before going to print and therefore if this is held up the lead time will be affected.

Q: What Is Your Artwork Cutoff Time?

A: 4pm for all standard products.

Q: Do You Offer Scanning Services?

A: Unfortunately we are a print-only service and require the artwork to be provided to us digitally.

Q: Do You Offer Plan Printing Or Architects Drawings?

A: We don’t currently offer plan printing but will continuously review this as an option.

Q: What Is The Maximum File Size That Can Be Uploaded?

A: The maximum file size for the website is 100 MB, email is 20 MB and for larger files, we recommend WeTransfer, Dropbox or Google Drive.

Q: Can I Upload My Artwork During The Order Process?

A: Yes, you can upload print-ready PDFs during the order process and on your account page on our website.

Q: What Is Your Turnaround Time For Printing?

A: Our turnaround time varies depending on the product type and quantity ordered, but we will provide you with an estimated turnaround time during the ordering process.

Q: Do You Offer Any Discounts For Bulk Orders?

A: Yes, we offer discounts for bulk orders beyond what are offered on the site. Please get in touch with us for more information.

Q: Do You Offer Custom Sizes Or Shapes For Your Products?

A: Yes, we offer custom sizes and shapes for select products. Don’t hesitate to get in touch with us for more information.

Q: Do You Offer Design Services?

A: Yes, we offer design services at an additional cost, pricing is product dependent. Please get in touch with us for more information.

Q: Do You Offer Sample Packs?

Q: Do you offer sample packs? A: Yes, we offer sample packs, to help you get an idea of the quality of our products.

Q: Can I Make Changes To My Artwork After It Has Been Approved?

A: Unfortunately, once the artwork has been approved, the artwork will be moved to the print queue which will likely mean it likely isn’t possible to stop. It is important to carefully review your artwork before submitting it to ensure it meets your requirements. If you have any concerns, please contact us before submitting your artwork.

Q: How Will I Know When My Order Is Ready To Be Shipped?

A: Once your order is ready to ship, we will send you a shipping confirmation email.

Q: What Is Your Policy For Returns And Refunds?

A: If you are not satisfied with your order, please contact us within 7 days of receiving it and we will do our best to resolve the issue. Refunds or exchanges may be given at our discretion.

Q: Can I Request A Proof Before My Order Is Printed?

A: Yes, we can provide a digital PDF proof for your approval before we print your order but not a printed proof.

Q: Do You Offer Any Special Finishes Or Coatings For Your Products?

A: Yes, we offer a variety of special finishes and coatings for select products, such as gloss, matte, spot UV, and more. Don’t hesitate to get in touch with us for more information.

Q: What Payment Methods Do You Accept?

A: We accept all major credit cards, PayPal, and bank transfers.

Q: Do You Offer Any Warranty For Your Roller Banner Mechanisms?

A: Yes, we offer a limited 1yr warranty for our roller banner mechanisms. Please get in touch with us for more information.

Q: How Can I Track The Status Of My Order?

A: You can track the status of your order by logging into your account on our website or by contacting us.

Q: Do You Offer Any Additional Services Such As Mailing Or Packaging?

A: Yes, we offer additional services such as mailing, packaging, and fulfilment. Don’t hesitate to get in touch with us for more information.